Refund Policy
Transparency you can count on. Clarity in every transaction.
| At a Glance | |
|---|---|
| Refund Method | Original payment (PayPal, Cards, Stripe, Airwallex) |
| Internal Processing | 5–7 business days after approval |
| Bank Visibility | 5–10 business days (statement dependent) |
Approval Process
Refunds are approved following the receipt and inspection of your returned items. Returns must be initiated within 30 days of delivery. In cases where a physical return is not required (e.g., confirmed defect or incorrect item), approval is granted upon verification of photo evidence.
Full vs. Partial Refunds
Full Refunds: Issued for items returned in original condition—unworn, unwashed, and with all tags attached. The refund is applied to the original payment method in USD.
Partial Refunds: May be issued if items show signs of wear, missing tags, or damage not caused by manufacturing/transit. We provide a brief assessment summary via email before processing.
Shipping & Fees
The standard shipping fee of $6.99 is refunded only when Shopzex is at fault (e.g., defective item or incorrect shipment). In cases of "change of mind," original shipping fees are non-refundable. We do not charge restocking fees.
Security & Methods
To ensure security, all refunds must be sent back to the original payment method used at checkout. We cannot redirect funds to alternative cards or accounts.