At a Glance	Policy Summary
Return Window	30 days from the delivery date
Shipping Responsibility	Error: We cover \| Change of mind: You cover
Item Condition	Unused, unwashed, original tags, original packaging

Eligibility

We accept returns for items that are:

Defective, faulty, or damaged in transit.
Wrong item or wrong size shipped.
Significantly different from the product description.

Photo Documentation

To expedite your request, please provide:

Clear images of the defect/damage and the size tag.
Full front and back photos of the garment.
Photos of the original packaging if damaged in transit.

How to Initiate

Email [email protected] with your order number.

Include the reason for return and required photos.

Wait for approval (1–2 business days) and shipping instructions.

Pack the item securely and keep your tracking number.

Receive your refund or exchange after inspection.

*Please do not send items back without prior approval from our team.

Shipping & Refund Scenarios

Scenario	Return Shipping	$6.99 Original Fee
Our Error (Defect/Wrong Item)	Covered by Shopzex	Fully Refunded
Change of Mind / Fit	Paid by Customer	Not Refunded

Refund Timeline

Refunds are processed to the original payment method in USD within 5–7 business days of receipt. It may take an additional 5–10 business days for the credit to appear on your statement depending on your bank.